Membership Related
Product & Promotion Related
- Product Alteration Service
- Product Description
- When will you have promotions and new product launch?
- The previous page shows that there is a stock, why is it out of stock when it is in the checkout page? I added it to my shopping cart and it was mine, right?
- Can products purchase at PUMA Hong Kong official online store be returned at the offline store?
- I saw a pair of shoes and a dress in the offline store, but not in the official online store. Can you help me purchase it in the offline store?
Order Related
- What should I do if my payment was unsuccessful?
- The product has been shipped, but I need to change the shipping address, can I?
- What should I do if I get the wrong product or a problem with the quality when I receive the product?
- Why is my order not shipped yet?
- Where is the logistics information checked? Why haven’t received the goods for so long?
- I have already purchased your products and have paid for them. Which courier company will you use for delivery? When is the delivery? How long does it take to deliver?