You can return or exchange products purchased from PUMA Hong Kong Official Online Store within 7 days from the date of receipt.

Please note that only one return / exchange request can be made per each order (Exchange is currently not available for orders delivered to Macau)

Products to be returned or exchanged must be in their original packaging, unused, unworn and unwashed, with all tags and packaging intact. Exchange must be of the same style and same color.

Limited edition products or orders that are purchased under specific offers or promotions, are not allowed to return, exchange or refund.

For safety and hygiene considerations, the return or exchange policy does not apply to personal items, including but not limited to hats and socks.

When submitting your return / exchange request, please provide the following information in the attachment to facilitate timely processing, follow-up, and for record-keeping:

• Photos of the relevant products (including the upper and sole of both shoes; front and back views of the clothing)
• Photo with style number clearly visible (shown on product tag or shoe box)

*Effective on January 5, 2026, for returns or exchanges without quality issues, the return shipping fee will be borne by you. Freight collect shipments are not accepted, our warehouse will refuse any returned items with unpaid shipping fees.

Your return/exchange request will enter the processing procedure within 2 working days after submission. Our customer service team will contact you as soon as the request is confirmed, providing you details regarding the relevant arrangements.